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In its 74th year of service, CareFirst BlueCross BlueShield is a not-for-profit, non-stock health services company which, through its affiliates and subsidiaries, offers a comprehensive portfolio of products and administrative services to individuals and groups in Maryland, the District of Columbia and northern Virginia. CareFirst is the parent company of CareFirst of Maryland, Inc., and Group Hospitalization and Medical Services, Inc. CareFirst, Inc., and its affiliates are governed by a Board of Directors and special statutes regulating the company’s business in Maryland, the District of Columbia and Northern Virginia.

The CareFirst organization:

• Is the largest health care insurer in the Mid-Atlantic region, serving 3.3 million members
• Employs more than 5,000 associates and contractors in Maryland, Washington, D.C., Northern Virginia, West Virginia and North Carolina
• Has the largest provider network in the region, with more than 80 percent of the region’s health care providers participating in one or more networks
• Has launched the nation’s largest Primary Care Medical Home (PCMH) program of its kind
• Is the 17th largest insurer in the nation based on $7.1 billion in revenue for 2009
• Serves more than 570,000 members in the Federal Employees Health Program (FEP) – the largest FEP enrollment in the nation
• Nationally recognized as a ‘Best in Blue’ insurer for providing stellar customer service for 13 consecutive years for D.C. FEP members and nine consecutive years for Maryland FEP members
• Operates CASCI, a subsidiary based in Charleston, West Virginia, that annually processes more than 5 million claims from federal government subscribers and dependents as part of FEP
• Contributed $56 million in 2010 to community programs designed to increase health care access, affordability, safety and quality throughout Maryland and the National Capital Area

Company Mission

The mission of CareFirst BlueCross BlueShield is to provide health benefit services of value to customers across the region comprised of Maryland and the National Capital Area. To fulfill this mission, CareFirst BlueCross BlueShield commits to:

• Offer a broad array of quality, innovative insurance plans and administrative services that are affordable and accessible to our customers;
• Fairly address the needs of customers in each of the jurisdictions in which we operate;
• Conduct business responsibly as a non-profit health service plan, to ensure the plan’s long-term financial viability and growth;
• Collaborate with the community to advance health care effectiveness and quality;
• Support public and private efforts to meet needs of persons lacking health insurance;
• Foster health systems integration and health care cost containment to benefit the people in areas we serve, and
• Promote respect, fairness and opportunity for our associates.